I brought home around 25 samples and the ones I liked best, I smudged, dropped dirt and made footprints on to see how it would hold up. After 1 month, the floor is so scratched that the installer recommends replacing the entire floor – the scratches cannot be fixed. Yet when you read the warranty all it says is ‘trim pet nails frequently, replace metal and plastic wheels or casters with rubber, put felt or rubber pads under furniture, and put rugs by entry ways’. Customers who have bought Pergo’s laminate flooring have also complained that the locking edges that keep the planks in place are also easily damaged. The people who are content with their new floors just don’t take the time to write reviews. For what the Pergo and trim/threshold cost, you'd think it would be of better quality. I am happy so far and it looks great. Fortuitously, The Home Depot had just started carrying the new Pergo Outlast laminate flooring … Their customer service is equally terrible. But are they really a good brand? I have my grandma my husband a toddler, 4 dogs, 2 cats all in my house. gail. No help from Pergo on this matter.”, “Our Pergo Max flooring is less than 4 months old and looks like it’s years old. We also noticed at the headjoints where the boards tap together on the short end were not meeting up correctly. In addition, details on warranties are very obscure and differ greatly depending on the retailer you use. The floor also has a creak effect. Get matched with a contractor or specialist on HomeAdvisor. I’ve purchased 1200 sq feet of Pergo Max Hickory From Lowe’s. But exercise caution when making your selection. However, Pergo in fact produces both laminate and vinyl flooring as well as a variety of solid wood and engineered hardwood flooring options. Any opinions about scratching, fading etc? See reviews below to learn more or submit your own review. Since then, Pergo has grown into a comprehensive flooring company, producing laminate, solid wood and engineered hardwood flooring, and luxury vinyl plank (LVP) flooring. (Yes, I purchased the upgraded version). I read the CR also. Hi Emily, I’m afraid I don’t know all the claims that this specific website makes about laminate, as this site is unaffiliated with Pergo, but all Pergo flooring (laminate, hardwoods and LVT) carries a limited lifetime residential warranty. Their vinyl flooring lines cost between $4.00 and $5.00 per square foot. Can’t do that with the new locking system. We installed some Pergo American Cottage from Lowe’s 10 years ago. Think you will too. When I checked at Lowes 2 weeks ago, they were not selling it yet. Review: " Yes I did agree with some of the installers " I like many have installed these laminate floors in all my homes as far back as 1983 when we had to glue them. Oh, I can't add photos right now due to Covid 19 travel restrictions (Pergo is at my Jersey shore home). It didn’t help me decide, but it gave me a lot more things to consider! ft and it went very well. Pergo offers a selection of what they call “extreme luxury vinyl” flooring. ConsumerAffairs is not a government agency. That’s the whole idea behind the flooring that you don’t have to nail or glue is when you snap the joints together it stays in. I will have to just stop and go buy another brand. This floor looks exactly the same as the day it was finished.”. Within a month of her using a rollator walker with rubber wheels she was seeing marks. No complaints! After 22 years we finally got new Pergo Max flooring in our foyer. Installation went fairly well. Pergo also designed this line of laminate flooring … Over time, the corners and edges have become more prominent but not anything that would make the floor replaceable. Your email address will not be published. I just love the texture and the finish and will be ordering a pallet…480sqft. If you’re an engineered hardwood lover or you’re a sucker for solid, there are three styles you’ll be able to choose from: In case you’ve never heard of engineered hardwood, don’t fret, you’re not alone. I understand that this is a brand new line of flooring. Laminate Flooring Reviews. I had a kid and two dogs. The floors do not show any scratches from them tearing around. If you'd like additional guidance on installing the flooring, please feel free to contact the Mohawk Technical Services team at 888-387-9881, option 3. Here’s what some Pergo customers had to say about the products they purchased: Some of Pergo’s customers are over the moon with their purchases, such as this customer from Elk Grove, California: “Bullet Proof Flooring. Pergo … Very disappointed in the product and service. Stupid naive me! Has anyone had a problem with a chemical smell that comes from pergo flooring. Replacing one board is a serious pain. And it did excellent. Laminate will not install well over floors that are unlevel. 1: Floor occasionally creaked (just from settling i’m sure, but not from walking across it) after install. I purchased Pergo flooring when it was first imported and sold only by Color Tile stores in our area. Pergo is one of the top manufacturers of laminate flooring. Be acutely aware of what you’re buying and make sure you’re not making an investment this large without protecting yourself. Of course, I want an equally durable product, so I’ve been reading every review I can find. We are finishing our basement and leaning towards pergo timbercraft plus wet protect. But am a bit afraid after this article. I would not use it in a room over concrete because it would be too cold and would need a lot of leveling of the concrete to make it level enough to lay it over. Hollow promises. If wood floors aren’t your thing, Pergo offers laminate flooring in stone and ceramic styles as well. This is what gives the floor its durability. We tried calling them and they have one on terminal hold with no chat or email, options, that is bad business. Here’s what Pergo says: Who do you think would do laminate flooring best? we loved our pergo floors, but 3 years ago we installed a new one and hate that one, it is not very resistive to water, or its defective on several boards, not much water lands and its usually dried right away it was very dissapointing. With a magnifying glass he says they are ‘micro abrasions’. Perhaps that’s why it is not mentioned . If you’re considering it for your home, check out our Pergo Outlast Laminate Flooring review and see if this could be the right product for you. I see no mention of Pergo’s waterproof flooring on this website but they have a product called Timbercraft that they are marketing as “waterproof laminate”. Hi Tom, I’m Laura with Pergo – I”m sorry to hear about your installation experience. It took over 6 months to get them to even consider a warranty claim. While Pergo is adamant about the durability of their floors, many customers have reported that their floors scuffed and scratched much faster than they had imagined.